Peace of mind

When choosing Maine plc you are placing your care in the hands of one of the UK's most experienced service teams. We are a national account support agent for Ricoh UK & HP Service Partners, and arguably the most experienced eCopy and managed print support team in the United Kingdom.

Support Infrastructure

• UK wide service cover with offices in London, Birmingham & Manchester
• Average of 10 years experience per engineer
• Microsoft MCP, MCSE, MCSA
• All engineers are HP Canon, Ricoh, Kyocera, Uniflow, Safecom, eCopy, & INVU certified
• Dedicated IT & Software Support Centres in London, Manchester & Birmingham

Service covers the following

• All Parts and Labour Toner (genuine parts only)
• Remote diagnostics & proactive e-maintenance monitoring
• Over 90% first time fix rate
• Average response times under 4 hours (under 2 hours within central London, central Birmingham & central Manchester)
• Regular preventative maintenance
• Loan replacement equipment

What this means for you

• Local service centres, offering you "on your doorstep" support and consistent faces for continuity of care
• Industry leading response times and first time fix rates
• Motivated and knowledgeable people
• Instant access to spare parts
• Support calls answered instantly — less time on the phone when booking service calls